Last updated: 30 Oct 2026
This Refund & Cancellation Policy describes how Glowwlife MPL handles order cancellations, returns and refunds. By placing an order you agree to the terms below.
Orders may be cancelled before they are dispatched. To request a cancellation, contact us using the details below with your order number. Once an order has been shipped, it cannot be cancelled but may be eligible for return as described below.
If you receive a product that is damaged, defective, expired or incorrect, you may request a return within 7 days of delivery. The product must be unused, in its original packaging, and accompanied by proof of purchase. Certain consumable health and wellness products may be non-returnable once the seal is opened, for hygiene and safety reasons.
Once a returned product is received and inspected, or a valid cancellation is approved, the refund will be processed to the original payment method. Approved refunds are typically credited within 7–10 business days, depending on your bank or payment provider. Applicable GST collected on the order is refunded along with the eligible amount.
Joining package purchases include physical products and entitlements. Refunds on joining payments are governed by the Consumer Protection (Direct Selling) Rules, 2021 and are considered on a case-by-case basis for the unused product value, subject to the cooling-off provisions applicable at the time of purchase.
To request a cancellation, return or refund, contact us: